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Frequently Asked Questions
Our email list is divided into three categories: regions, industries and job functions. Regional email can help businesses target consumers or businesses in specific areas. Japan email list broken down by industry help optimize your advertising efforts. If you’re marketing to a niche buyer, then our email lists filtered by job function can be incredibly helpful.
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After the completion of the payment, we will send you the email list in Microsoft Excel format.
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Yes. The data we offer in our Japan Business Email List is highly trustworthy as our team of specialists compiles it using authentic and reliable sources. Some of the sources include – business websites, government records, B2B directories, surveys, trade shows, yellow pages, local directories, business meetings, conferences, newsletters, magazine subscriptions, etc.Our Japan Decision Makers Email List is highly reliable as it comes with upto 95% accuracy and beyond 95% deliverability rate. Our team spends significant time and effort to deliver you such a precise list.
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Japan Email Database
Participants in the sense-checking experiment had different perceptions about when they would feel overwhelmed by email volume. Participants C and D felt overloaded by email volume.
1000 emails in your inbox is excessive, but Participants L and F can handle it Japan quality email lists.
Up to 20 emails in the inbox
With up to 50. Participant E would then take some time to address and
Clear their inbox. Participant L also uses their inbox to gauge the status of his/her signalling.
Whether they are trying too hard to do too much. When their inbox is bursting at the seams
It acts as a gauge that the workload must be adjusted.
Kimble et al. Thoma et al. Thoma et al. (2006) state that it is more than the.
Perceptions of load are based on the amount, length, or volume of email. Instead
It is the email content (e.g. Brown et. al., 2014.
The tasks that are inferred can create an overload feeling. Participants A, B and H
Study would agree:
“I feel stressed about work, but emails are only a small part of my stress.
Part of it. Emails are messages, communications. I get
Sometimes I feel a little depressed when I find something from three.
There were weeks ago things I should have done, or I get really annoyed
When someone asks me to pay them, I’m there.
Holding up money for someone else, which is due to my inefficiency
I hate the feeling of not being able to get through stuff and it falling below my priority list.
I haven’t got to it on my ‘Friday-afternoon-search-through-my-
emails'” (Participant A).
“…There is stress or pressure in the job, but it doesn’t come.
It is done via email.
You know how to plan to meet deadlines and solve problems.
51
We’re trying to figure out how to help a large event that we are involved in.
Problem – This can be the most pressing element of pressure on a job. It is.
It is not likely to originate from the email …” of participant B.
“I wouldn’t say I get overwhelmed by my emails, but I would not deny it.”
Most likely because of the tasks email provides. It’s possible to make it a
Quick response is great. Some take longer, while others are quicker.
It can be annoying. It wouldn’t be due to the number of emails.
Why I’m stressed, but likely what the email content is.”
Buy Japan email List
Further evidence is provided by the SLR. It shows that email is important to those who consider it so.
Process more of it and/or have high levels of interactional complexity in their jobs (i.e.
a greater need to communicate with and coordinate with others), as well as the ability to feel.
Higher email overload reported (Dabbish & Kraut 2006) or lower productivity
(Higa et al., 2000). A more complicated filing system for email is also available (Dabbish and
Kraut (2006)) Along with delegating tasks, making requests, and shifting
Email recipients can enter/leave a chain (Thomas and al. 2006). This created a sense
Overload.
D’Ambra (2010) and Sevinc (2010) state that em ail volume doesn’t predict overload.
When individual differences are taken into account. Reinke and Chamorro–Premuzic (2014)
I would also agree. They found that individual differences in
Perceptions of subjective loads are taken into account, including email volume, importance, and access
These norms cannot be used as predictors. Those with lower core self-esteem are particularly affected.
Evaluations (see Section 7.1.3) are more likely to experience overload.
Burnout is a result of long-term, excessive strain. Dabbish also conducted another study.
Kraut (2006) discovered that people with high autonomy perceive less well.
overload. Additionally, “worriers” with greater volumes of reported email tend to be more worried.
reported overload (Jerejian et al., 2013). In our sense-checking study, Participant
D wanted to be ‘incontro l’ in his email, even though it was obvious.
He doesn’t have enough time to respond to the flood of emails he receives.
“[I] am in control, but overwhelmed by the volume of email but
You are in control. I have an idea of what I should do with this email.
It takes hours.
This contrasts with the colleague of Participant A, who had decided to use email.
use had broken beyond repair. She had requested that he not send her any.
More email, as she gave up on it. She now wants to stay in touch with people.
People can contact them via text message.
This research shows that email contains both individual and corporate data.
Different perceptions of overload related to email can have an impact on the perception of it.
Greater than email volume or ti me records. However, most of the
studies reported collected self-report (e.g. We have subjectively valued the information.
I would recommend that future research be done to allow for objective comparisons
To fully comprehend the data, we have compiled data on volume and processing time.
This section explains the relationships among variables.
Japan leads
SLR returned fewer studies than those that looked at st rain rather than overload as a result.
Email stress is measured. Brown et al. However, Brown et al. (2014) found that volumes reported were not as high as expected.
Email overload was directly predicted by email, which in turn led to emotional predictions.
52
Exhaustion, as a measure for strain. Mano, based on their own measures of work stress.
Mesch (2010) said that’stress’ was linked to workers’ self-reports on their email use.
content. The researchers found that email volume was higher and email growth was greater.
Volume over time predicted a stress response. This is in contrast to overload.
It appears that email volume could be directly related to a strain
response.
Again, however, strain in the two previous studies was not based on self-reporting.
based on objective data. Marulanda Carter (2013).
The physiological stress measures (blood pressure, cortisol, and heart rate) were taken.
This can be compared to self-reported strain in workers (negative well-being)
access their email. Some employees showed increased vulnerability to the email.
Despite physiological strain from email use, the users reported low levels of stress.
An d and vice versa can be created during the same time. This suggests that email may be used to communicate.
Increased arousal should not be mistaken for low wellbeing. On a
very small sample size (N=7) Mark et al. (2012) found lower blood pressure
When workers had to turn off their email, it was much more effective than when it was on.
To fully understand the impact of larger on this topic, further research is required.
The physiological measures of volume and perceived stress are related. This could be true
Email activation activates people in positive ways, which is why stress was not an option.
The results of the previous study were reported. Email was not removed from the study to explain why arousal was lower.
In the second study.
7.3 Summary
The third theme is Individual Differences in Email Experience.
Notable findings show that:
Email activity reveals distinctive differences
o High-tech workers tend to be more embedded.
Young people are confident and in control when using email.
Managers should be more flexible and less concerned about work-family boundaries.
More email processing
Subjective variations in stress and load
o Stress and load perceptions do not always match objective
Reality is that you may believe you are managing, but you actually are not.
Under strain – and vice versa
Japan email leads
8 SUMMARY RESULTS
The results of the mixed, quantitative, and qualitative methods are compared.
The SLR also provided empirical studies and sense-checking interviews.
The research that we did revealed three main themes (comprising ten subthemes).
Impact on people’s strategic use for work email. These themes can be trusted.
These are applicable to adults who use work email and hail from many job titles.
Roles, organisations, and demographic backgrounds. These are interrelated
Themes suggests, from a sociomaterial perspective, how people use strategic strategies of
How email has changed over time and how it might change with technological advances. We recommend
Our framework of themes is a simple way to understand the key.
Influences on strategic email usage, and when applied in the SLR or interviews
This allowed us to organize knowledge about how, why and when it was done-email
Strategies can have positive or negative effects on different outcomes. This was the core
Our research is aimed at achieving this goal.
This chapter brings together the findings from Chapters 5-7.
Summarize: (i) When work email can cause problems for people; (ii) When work email is a problem
Email has positive outcomes for people (iii).
Issues related to work email can have an impact on the lives of people who are more or less affected by them.
Strategies are linked with positive and negative outcomes.
People deal with email at work. This information is condensed into four sections.
Four summary tables (‘Table 3-3’) are provided to give you a quick reference point. The ‘Table
7: We identified seven key groups of workers that are differently affected by email use.
Differentiate the experiences of different groups with email and how
This impacts their goals. These five tables summarize the findings.
To give you an overview of productivity, Section 8.6.1 is provided.
Different email strategies can have a significant impact on wellbeing and overall well-being.
people.
8.1 The relationship between email and positive well-being
Results
Japan lists
Psychological wellbeing is a positive experience that can be described as a state of mind.
This is reflected in job satisfaction, work engagement and job stress (e.g.
Having control over your work and a manageable workload. These are the strategies
Worker’s use (as per the SLR studies that were returned to them)
To have a positive relationship that includes different aspects of well-being (see Outcomes).
The table below shows the column names and includes examples of studies that report this.
In the SLR.
54
Table 3: The relationship of email strategies and positive well-being
Results
Positive Impacts on Wellbeing
Exemple Study on Outcome-Associated Strategy
Email as a work tool: Low overload rate
Critical tool
Sumecki et al., 2011
Checking and Active Monitoring
Clearing the email
Inbox
Dabbish and Kraut
2006; Kalman & Ravid
2015; Pignata et al.,
2015; Renaud et al.,
2006
Training is implemented
Improved email use: Strategies
Sevinc, D’Ambra
2010
High-reported control Processing more email Barley and al., 2011,
Email training
This increases self-efficacy.
Huang et al., 2011
Email is your best friend.
Outside of work hours
Middleton, Cukier
2006; Pignata et al.,
2015; Renaud et al.,
2006; Wajcman
Rose, 2011, Waller and
Ragsdell, 2012
Low strain Active email usage (filing),
responding, etc.)
Marulanda-Carter, 2013
High Work Engagement Active, embedded email
Use
Fallows, 2002; Turel et
al., 2011
Smartphone use in active mode
With work email
Turel et al, 2011
8.2 The relationship between email statgies and productivity
Japan email lists
Here productivity is defined as the outcome of high-level individual work.
Performance refers to the ability to produce outputs that exceed the average. This is because
Its impact on team productivity and outcomes related to building/fostering work
Relationships are important for worker productivity. The
Strategies used by workers (as per the studies returned to the
The positive relationship between SLR and individual work was found by researchers
Performance and relationship building (see Outcomes Column) are described in the
Table below with examples of studies that report this in the SLR.
55
Table 4: Relationship between email strategies and positive
Productivity outcomes
Positive Effects on Productivity
Exemple Study on Outcome-Associated Strategy
Work at high levels
Performance
Email as a tool for work
Critical tool
Dabbish et al., 2005;
Russell et. al., 2007.
Email embedded and active
Use
Im, 2008; Mano and
Mesch, 2010; Middleton
Cukier, 2006
Nurmi, 2011
Svennevig and Svennevig 2006
Quick responding Mazmanian et al., 2005;
Renaud et al., 2006
Adapting email strategies
As a result of experiences
Bellotti et al., 2005;
Anthony and Dawley
2003; Fallows, 2002;
Im, 2008; Skovholt und
Svennevig, 2006
Participating in email training Soucek & Moser, 2010.
Email out-of-office dealings
hours in global work
Nurmi, 2011
Managers modelling pro-
email behaviours (impacts
others)
Higa et al., 2000
Employment
automatic/shortcut
Strategies
Im, 2008
Effective work
Relationships
Quick responding Barley et al., 2011;
Nurmi, 2011
Being accessible
out-of-hours
Mazmanian et al., 2005;
Middleton, Cukier
2006
Email embedded and active
Use
Fallows, 2002; Skovholt
Svennevig and Svennevig 2006
8.3 The link between email strategies, and negative well-being
Japan business database
A higher level of stress, such as a negative wellbeing definition, can lead to a lower quality of life. Feeling overwhelmed by work
or incapable of exerting control over one’s own jo b) along with lower levels work
engagement. These outcomes were outlined in our SLR protocol (see Annex 1).
According to the reports from the studies, workers use different strategies.
The negative relationship between SLR and different aspects of the same facets was found.
The table below lists the outcomes of wellbeing (see Outcomes column).
This is an example of a study that was reported in the SLR.
56
Table 5: Relationship between email strategies and poor wellbeing
Results
Negative effects on well-being
Exemple Study on Outcome-Associated Strategy
High overload active, embedded email
Use
Barley et al., 2011;
Dabbish and Kraut
2006; Mazmanian et al.,
2005; Nurmi, 2011
Accessing the Internet is rare
Email
Pignata et al., 2015;
Sumecki et al., 2011
Addictive mobile use
(e.g. constant checking)
Turel et al., 2011
Sending task-laden or
ambiguous email content
(impacts on other people)
Brown et. al., 2014.
Dabbish and Kraut
2006; Kimble et al.,
1998; Thomas et al.,
2006
High strain email-free time Marulanda Carter, 2013,
Suffering to a
Respond quickly
Quick
Brown et al., 2014; Hair
et al., 2007; Mazmanian
et al., 2005; Nurmi,
2011; Thomas et al.,
2006
Participating in activities outside of normal business hours
Email
Mazmanian et al., 2005
Managers modelling out-
of-hours emailing
(impacts on other people)
Waller and Ragsdell
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Conflict between work and family Active use of email
Outside of working hours
Mazmanian et al., 2005;
Middleton, Cukier
2006; Turel et al., 2011
8.4 The relationship between email strategy and negative productivity
Results
According to the reports from the studies, workers use different strategies.
The SLR (Short-term Labor Rate) was found to be negatively related to productivity aspects.
Individual work performance and relationship building are both important (see Outcomes column).
These are outlined in the table below.
57
Table 6: Relationship between email strategies and the negative
Productivity outcomes
Productivity can suffer from negative consequences
Exemple Study on Outcome-Associated Strategy
Low levels of employment
Performance
Sending reactive email
(i.e. (i.e., quick response)
Jackson et al., 2003;
Mark et al., 2012;
Mazmanian et al., 2005;
O’Kane, Hargie
2011; Sumecki et al.,
2011
Make decisions when
Email is currently backlogged
Ingham, 2003
Emails are not being used as intended
Software packages
Bellotti et al., 2005;
Cockburn et al., 2001;
Dabbish et al., 2005;
Venolia et al., 2001
Ineffective work
Relationships
Cukier and Middleton are used for absent-presence.
2006
Unread emails can be tracked and
Apply pressure to
Respond to others
Barley et al., 2011;
Ramsay and Renaud
2012.
Svennevig, 2006
Kimble et. al. 1998.
Ramsay and Renaud
2012; Stevens
McElhill, 2000
Broadcasting is a job action
(e.g. (e.g.
O’Kane, Hargie
2007; Ramsay and
Renaud, 2012
Marulanda Carter, 2013, Email audit-trails
Not sending a well-written message
Email with a confusing tone
or language
Brown et. al., 2014.
Nurmi, 2011; O’Kane
Hargie, 2007.
Ramsay and Renaud
2012
You can delegate tasks
Email without
consent/negotiation
Marulanda-Carter,
2013; O’Kane
Hargie, 2007; Stevens
McElhill, 2000
Email to hide your identity
Deal with sensitive and
Complex issues
Fallows 2002; Pignata
Ramsay, 2015 by et al.
Japan b2c database
8.5 Key groups of workers that are differently affected by email use
Individual differences can influence the strategies employed by workers.
Demographics, job roles, and personality. We discovered that there were many strategies.
Different groups of workers are more or less likely each other, as delineated
These person characteristics cs. Below is a table that outlines some of these characteristics.
Groups of workers were identified in the SLR to have used a particular strategy.
This made them distinct from their co subparts. These are the most important facts.
Interpreted in light of Tables 3 through 6, as different groups of workers might be more or less.
You are likely to reap the rewards of productivity and positive wellbeing depending on your situation.
58
On their willingness to adopt the relevant strategies. For example, if younger
Workers are more likely than others to use embedded email, but they might also be more inclined to do so.
You are more likely to enjoy the higher levels productivity and wellbeing that come with it.
Such strategy-use.
8.6 Summary of Findings
These tables summarize the work-email strategies identified in this chapter.
This is directly related to productivity, wellbeing outcomes, and in particular this
Research project. This project is based upon the SLR find ings and the support of the
Comments from our sense-checking interviewees Summary tables enable us to
Answer the research question “What strategies can be used to achieve effectiveness?”
Manage email at Work” and concentrate on specific outcomes for specific groups. In
When examining these strategies, it is important that you consider the effectiveness of each strategy.
Both positive and negative consequences can be expected. Recommending a strategy is one example.
This may improve wellbeing but not productivity.
useful. We summarize all strategies and their results in the
This section will give you a general overview of how adopting different lifestyles works.
Email strategies can have a significant impact on productivity and well-being.
impact different workers.
8.6.1 Summary of the themes that influence the effectiveness of work email
Strategies
Culture that sees email as work-critical and encourages active, embedded communication
Use suggests that people will be more positive about dealing with it
Higher volumes of email and – especially if they use strategies
Japan b2b database
Regularly processing work email will result in less overload and greater productivity.
Greater control and productivity
But, the norms of quick response seem to put undue pressure.
people. While quick responses may be a sign of consideration for others, it is not always the best.
People who worry about their email backlogs can also feel the strain of normative usage
Building up.
It is important to manage work-critical email with care.
This is necessary because standardization of culture can be caused by this culture
Strategies and processes that increase efficiency can also lead to increased productivity.
The development of addictive behavior rs and infringe upon work-home-life
balance.
Individuals will have different opinions about the extent of the above.
applies.
o People with higher self-esteem and self confidence are more likely to be successful.
Efficacy is less likely to suffer overload.
o Younger workers and high-tech companies incorporate active, embedded technology.
Email integration is more seamless in people’s lives.
Managers are more likely than others to use email after-hours.
To promote the adoption of effective e-mail strategies and a culture that encourages this.
This is supported by the fact that experience can lead to this.
Management modeling and training can make improvements.
effective.
The next chapter, Chapter 9: Learning Points and Future Research, will now be available.
These suggestions are for researchers and practitioners to use and develop them.
Findings that benefit email-workers and organisations
Japan email database free download
9 LEARNING POINTS & FUTURE RESEARCH
This report demonstrates how email integration has been integrated into people’s work lives
To differentially assist, live your strategies and work cultures to influence your life.
They can achieve their goal.
Discipline research and by using a solid, systematic approach to the
The literature can be extracted and analyzed so that readers can feel confident in their learning.
These points are evidence-based and were made to be a part of the final section.
Optimize email use by workers
We emphasize that email should not be used as a learning tool.
It is not a tool that can be regarded as either ‘good or bad’ for people.
be used effectively or not. We agree with Participant L in this manner.
our sense checking interviews:
Email is a thing Perhaps I accept it.
It’s not something I feel is against me. I feel like my
Inbox and my email reflect what I’m doing.
It’s not an end in itself; it’s a result of other things.”
We also stress that not all workers will respond positively to policies and guidance.
Their work habits. People will perceive they are already managing.
If they don’t know their email address well, they might be resistant to the following suggestions
being made explicit policy. Policy or guidance may be used to provide information.
Clarity where inconsistent and idiosyncratic use is the norm currently; this can be changed
Allow for a shift towards standardization in approach that can lead to greater effectiveness
Greater efficiency in the work behavior of people. Workers who are already proficient in their work
Highlighted dissatisfaction with or confusion over how to handle their email policies
It is likely that explicit guidance and more easily implemented.
Encouragement is an alternative or addition to explicit guidance.
Managers should model the behaviour and strategies that an organization is looking for.
promote. Modeling behaviours can be an effective way to influence behavior change
Culture and effective strategies for infiltrating the workforce
In a less obvious manner.
The following section contains our Top 10 Learning Points (in no particular order).
Order) and an associated scenario to illustrate18 Trainers, practitioners, managers,
Policy makers and email users may want to think about implementing some or all of these.
These suggestions are intended to improve people’s email strategies.
research-led policy. These are the suggested actions and recommendations for specific policies.
Each scenario is highlighted.
Japan business email database free download
18 These are not based upon any cases that we sense-check.
Interviews are not real and are completely fictional.
Japan business email database free download
9.1 The Top 10 Learning Points to Improve Email Strategies
FOR INDIVIDUALS
1. Clear and process email when it is received
Example scenario: Dan receives more than 50 emails every day from work. He was once a struggling student.
To keep up with his email and all the other tasks and projects that he had to attend
He would do so and leave his email for him to check at the end. He never quite
He was able to control it and his inbox was constantly full.
He felt stressed and overwhelmed every day. Research has shown that this is the case.
Regularly checking and responding to email throughout the day can be a great help.
People feel more in control. This allows for better prioritisation and helps to prevent feelings of helplessness.
Email overload.
Learning point: Every 45 minutes, check and delete, file, or act on email.
It is recommended that you take a few minutes to reduce stress and increase efficiency.
2. You can turn off email alerts
Example scenario: Ella works in high-concentration jobs. She gets a buzz every time she does.
It ‘interrupts’ Ella’s thought processes and disrupts her activities with a new email. Yet, Ella
Likes to be informed and will not turn off her email alerts, even if it means she isn’t getting any.
Research suggests that interruptions of work tasks can prove to be very disruptive.
It is expensive in terms of memory processing time and time spent “recovering” from each
disruption.
Learning point: Email researchers recommend switching off to avoid these problems.
Notifications and log in to email when tasks reach natural breakpoints This is how it works
Workers can stay current without worrying about the negative consequences of
interruptions.
3. When sending emails out of hours, use the ‘Delay Send” function
Example Scenario: Ricky has a full-time job and is a working parent. He must work
Flexibility is important to manage the demands of his job and family life.
Sometimes he has to check his email at night. This is Ricky’s favorite part of the day.
It is a good time to respond to colleagues and to prepare his team to face what lies ahead
The next day. Research has shown that receiving work email outside of normal hours can lead to a number of problems.
Workers feel stressed.
We suggest this learning point: Ricky may need to be flexible in their work hours.
They use the “delay send” function to clear their email
Inboxes, but not delivered to email partners (especially subordinates).
next working day. This ensures that work-life boundaries can be defined and respected.
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4. Examine your personal email strategies
Example scenario: Geoff uses email at work since years. He doesn’t.
Think about his strategies’. He seems to be doing just fine with his bashing
Send out replies as soon as an email arrives (often via his phone) and then file.
You can send messages to him in one of his over 100 inbox project folders. He does most of his work.
Email is so routine these days that he doesn’t have time to think.
It’s impossible to do it another way. Research suggests email-use may be a way to keep your job.
The fallacy of freedom or efficacy is false. People have become addicted or dependent on their abilities.
Reactive email users are effectively extinct from the “purpose” of email. While
Research also shows that automated and shortcut strategies are possible to create.
We recognize that there are efficiencies in our behaviours and that habitual strategies can be detrimental.
Avoid reflection and exacerbating excessive use
Learning point: Encourage all employees to reevaluate the purpose of their email
Strategies are discussed with managers, coaches, or trainers is a key recommendation.
ORGANISATIONS
5. Develop ’email etiquette’ guidance
Example Scenario
Keep a record of all the promises and promises made to him. He saves and
To keep track of who is asking questions, you can file any email regarding team projects.
He knows what he should do and makes sure to cc his boss on all correspondence related to his projects
This is especially important when a member of a team is held accountable for not delivering. Research
Email exchanges are easy to misinterpret, especially when they involve email
Partners don’t trust one another. Emailing to ‘cover one another’ can lead to distrust.
Communication breakdowns can be caused by a lack trust.
Learning point: How to develop email guidance. How to know when to use “cc” and how to do it.
Send an email to the address below.
adopt – This is one way organisations can eliminate some of the uncertainty
These often occur alongside a culture of distrust.
6. Remove response time recommendations
work email
Example scenario: Janet works at an office with a 24-hour emergency response policy.
email. She is a hard worker who everyone knows will help them if they have any questions.
Janet will respond to their inquiries immediately by email.
Janet has a hard time prioritising her own work over those of others.
She works often late to meet the response policy rule.
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Our point of view: We suggest that organizations reexamine and possibly expand their capabilities.
Remove guidance about the expected response time to an incoming email. Where
It is important to respond quickly, e.g. To meet customer demands,
We recommend that email be used by the team whenever possible. Wherever possible, we recommend that you use team email.
If colleagues need a quick reply, we suggest a different approach
Communication medium (e.g. Face-to-face, instant-messenger communication is used
media), whereby a lack of response means the message/communication
It disappears rather than being built-up.
64
7. Support workers during high workload periods
Example scenario: Petrov must now and again close his email and all other correspondence
To write a report within a deadline, he must be aware of distractions. He hates the thought of checking in on his.
It can take weeks for the tasks to be completed if you do not email within these time periods.
accumulated.
Learning point: Email is used to communicate work tasks.
Organisations must allow employees to set up contingencies to ensure that workers are able to pass on or place their own risks.
When other tasks must be prioritized, you can cancel email tasks. You can use this example:
To manage expectations and provide alternatives, you can use ‘out-of office’ systems
You can also help by creating ‘rules,’ which will automatically forward certain emails to your colleagues.
All workers can benefit from team-based inboxes to ensure email is used efficiently.
Designed to be in sync with other work requirements.
8. For high volume workers, provide extra email time
Example scenario: Ameena, a manager, works three days per week (Tuesday).
To Thursday). To the dismay of her family, she returned every Monday night before returning to work.
Ameena must log in to her email to get to work.
Those have come in while she was gone. She would have spent all her money if she did not do this.
Tuesday morning, she was just trying to get her email up to normal. Our findings suggest
Part-time workers don’t receive ‘part-time email’; in essence, the
They may have to work in a different area due to the volume of work they have to do.
contract. Managers and people who deal with global clients seem to have the same experience.
communications.
Learning point: To promote fairness, efficiency, and reduce conflict between work and family, we
You might suggest using shared/team inboxes or allocating extra workload.
Contract to deal with email for such workers
9. Provide email training
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Example scenario: Holly has worked in an office for five year since her departure
school. She has never received email training. She is aware that she may be able to use email training.
Although she isn’t very good at managing her email, everyone seems to use it in a way that works for them.
Different ways, it can be difficult to know where to seek help to improve. Studies
Studies have shown that strategies can be changed by continuing training. Training
This includes optimizing email systems’ functionality and/or learning more.
Email management strategies are particularly effective. Workers complete tasks that are related to email management.
Training program that allows them to put their new skills into practice.
It helps them feel more competent and in charge of their lives by putting these strategies into practice.
email. The greatest benefits can be observed when email self-efficacy is improved.
Learning point: Organisations should offer a clear and consistent learning experience.
Email training for workers that focuses on improving email strategies.
But also how to improve your email self-efficacy.
75 Effective deployment of resources under a
Participant’s control and selected from other
Actions that can be taken to meet the needs
individual’s goals.
Criteria for reviewing studies for this review (CIMO).
Different contexts Not personal or
junk email)
Management of at least one of the following areas
System management, writing and receipt
Types of mechanisms performance, productivity, strain (including
Stress and overload), goal achievement
Wellbeing and Engagement
Types of outcomes
Goals (according the above mechanisms)
Types of studies Qualitative as well as quantitative research
Nature (i.e. No pure conceptual papers
Literature reviews
Types of designs: Lab, field, simulation, ecological, and simulation
NB – Quality and inclusion/exclusion criteria
Final determination will be made by assessment.
A study is included
Study identification strategy: Search strategy
What databases and sources are available?
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* PsycINFO
* Business Source Premier
* ETHOS
* Web of Science
* Conference proceedings (e.g. CHI, DOP,
EAWOP (and other) are included in this document.
Relevant journals are included in
Business Source Premier. Only the
Abstract for the presentation will also be
Available
* CIPD website (for relevant documents)
* ACAS website (for relevant information)
* The Institute for Employment Studies (for
relevant reports)
What is the time period? From 1995 to the present
What are the key words and search terms? E*mail OR Electronic Mail OR
Smartphone AND (in turn).
Interrupt*
Over*load
Balance between work and life
Work/family conflict
Addict*
Attachment to Psycholog*
Tele*commut*
Tele*work
Distribut* work*
Time*manag*
(NB – * Wildcard/truncation will not be changed
To meet specific database requirements
Is there language?
restrictions?
UK/US English
76
Can unpublished data be retrieved? Yes (‘grey literature’).
Eligibility
What is inclusion/exclusion?
What are the criteria for studying?
Inclusion:
* Published in an English-language journal
* Does the study provide the answer to the research question?
question?
* Criteria for Context and Interventions
Mechanisms and Outcomes – The CIMO
Framework (Denyer & Tranfield 2009)
o Context – Work-related email
Adults who are working
Interventions – Management of
Email in at least one area
system, writing, or receiving
o Mechanisms – productivity
performance, goal-achievement,
Wellbeing, strain and engagement
o Outcomes – positive or negative
Mechanisms can have repercussions
Exclusion:
* Context – not work-related; retired or
Voluntary settings (i.e. non-working
adults)
* Interventions are not directly related to instant
Messaging, text messaging or social media
networking/media
* Mechanisms – Exclude if you are not examining
Productivity, performance, and goal
achievement, wellb eing, strain, and
engagement
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* Outcomes-Exclude if you are not examining
Positive or negative consequences
Mechanisms
How many people will review the screen?
The following articles are available:
inclusion/exclusion?
2: A single reviewer conducts the initial high-level review
This is how to check article abstracts. This
Rejecting pape Rs is based on:
CIMO, replication. No t being an empirical
Study not done with working adults
Written in English. The second
The reviewer conducts an in-depth check of the document.
You can read the complete papers by reading the rest.
Rejecting articl es not meeting the requirements of paper
These are the criteria that were mentioned previously. This is cross-
The first was able to check the abstract-level of the data.
reviewer. The full paper review was completed.
Additional ‘cited’ papers not returned
The initial search was conducted on 18/12/16
were included in the January 24th edition
,
2017), as per Rojon et al. (2011). These are the results
Papers are then subject to the exact same
Quality checks and inclusion/exclusion as well as quality control are the
search-returned papers.
What will happen if there are disagreements between reviewers?
How can this be solved?
Discussion
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Articles will be reviewed in a
Blinded?
No
Data collection
How many reviewers will extract?
data?
2
What data exactly will you need?
extracted?
Information about email use for work
Strategies used to manage it
What will the reviewers do?
disagreements?
Discussion
What other data are available from studies?
collected?
Other data will not be collected
Evaluation of methodological quality
Which instrument, scale or
To assess, criteria will be used
quality?
Refer to Appendix 1a
How many people will review?
study quality?
2
What will the reviewers do?
disagreements?
Discussion
What will you do with the quality data? To determine whether specific findings are valid.
If studies are included in this review, they will be highlighted.
Whether some form of caveat may be required
Synthesis
What kind of sy nthesis? (e.g.
aggregation, integration,
Interpretation, or narrative) will be
What is the purpose of this?
The main form will be an interpretive approach
Due to the incorporatio and comparison
Use of qualitative and quantitative research methods
Coding to extract themes. This will be
Combining a narrative approach with it.
Particularly if there are policy implications
Recommendations are discussed
What will be the quality of data?
incorporated?
Each study’s data should be described.
Its quality will be commented upon
necessary
How can data be clearly interpreted?
Represented to address review
Buy Japan email database
Tabular form detailing different strategies
Effectively manage your email at work
The following information will be available:
Bibliography (authors, date)
Learn about the type and aim of RCT.
case-control)
Population (source, eligible, and selected)
If applicable, intervention (content).
intervener, duration, method, mode or
Timing of delivery
Method of allocating study group to the allocation (if
applicable)
Each group has a certain number of participants
Baseline and follow-up (if applicable).
Results (primary and secondary)
Whether the measures were objective
78
Subjective or other validated
Key numerical results (including
Relevant proportions
Results in each group, as well as the means and
Medians, standard deviations, and ranges
Effect sizes
Missing or inadequately reported data
This template was adapted from Higgins & Green (2008) by Briner & Denyer (2012). Template
The author has adapted the text.
79
Appendix 2: Quality evaluation methods
Each item must meet the inclusion and exclusion criteria.
Included study. A quality score of one to low overall.
Each paper was rated from one (low overall quality) to nine (high quality).
Clarity of the study objective, appropriateness of method, design, sample
To meet the goal (on the criteria below), results and ethics are required. This is in accordance with guidance
Robertson et.al., Briner and Denyer (2012). (2015), Rojon et.al. (2011).
Qualitative criteria
Study Aim * This is clearly stated. Theoretical rati onale may also be included.
It is not a precursor (e.g. to accommodate grey literature)
Study Type * A qualitative, quantitative, or mixed approach to study is clearly indicated
Specifically stated and pertinent to the goal
Design * Choose the data collection method that is most appropriate for your type of data
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* These measures have been validated and tested to capture the
Complexity/diversity of experience, illuminate context
sufficient detail
Population * The population is reported and appropriate for the purpose of this study
Sample * This sample is large enough to measure the desired impact
* The research question is applicable to the sample
* The reason why participants were selected is explained in detail
The most appropriate person to give access to the type knowledge
The study sought to address these issues
Analyse * The appropriate methods are used to analyse the results
What data are being analysed?
Key
Results
* The explanation of the interpretation process is clearly explained.
conclusions?
You are missing
Data
* These are reported and analysed as necessary.
Ethics * Demonstration that you are sensitive to ethical concerns
Questions taken from Briner and Denyer (2012), Rojon, et al. Walsh (2011).
Downe (2006), Snape et al. (2016).
80
Appendix 3: Coding approach in phases one and two and sample selection in phase
two)
An interpretive narrative synthesis is derived from the phase one SLR spreadsheet.
Approach (Briner et Denyer, 2012; Rous-seau et. al., 2008).
Each paper’s findings are interpreted in a way that makes sense. This was possible by using a
The structural coding approach as described by Corbin and Strauss (1990) and Saldana
(2011). Saldana (2011) describes coding as having two stages: (i), decoding.
Reflect on the study results and decipher its core meaning. (ii) Encoding to give
Meaning a co-de that is determined and labelled. This SLR decoded the code.
Independently, the reviewers conducted the code and the encoding was consolidated.
via discussion and agreement between the two reviewers. A “working list” of themes
It was then reflected on and adapted to the new code. Coding is an iterative process.
As the interviews (phase 2) progressed,
Japanian email database
To create an interview guide, we used the key themes encoded from phase 1.
To sense-check results with participants – members from key
Groups as they were found in the SLR papers. We identified key criteria to be used in our selection process.
Representative participants would be sought. Because there are many SLRs, for example.
We wanted to make sure that papers included participants from technology companies.
We interviewed representatives from technology companies. Each criteria was identified.
We ensured that at least two interviewees were present in our interviews using the SLR papers.
Sample representing this domain. These criteria were used to determine which representative
Participants should be sought if they are:
Commercial corporation employees (N=4)
Employers in the public sector (N=4)
Balance20: Charitable sector employees, (N=2)
N=3 Workers in the Technology sector
Academia Workers (N=2)
Part-time (PT) workers (N=3)
Full-time (FT) workers (N=9)
Workers who cross international/global borders (primary role N=2)
Senior Managers (N=3)
We wanted to include both men and women (N=5) from a variety of sources.
Age groups (21-30: N=3 and 31-40:N=3 respectively; 41-50, N=4 respectively; 51-60:N=1 each; 61+; N=1)
A variety of communication media can be used (including new generation packages like
Yammer, Slack and Salesforce. Participants must have knowledge
Workers who used email at their job were able access their work email during and after hours.
After work hours. This was done to support the increasing trend of people able to access work.
Email beyond the normal constraints of time and location was possible to sample
participants.
From the initial presentation of the decoded contents, questions were generated.
first six interviewees. Corbin’s approach is similar to ours.
Strauss (1990), A reflective period followed. The two reviewers were then identified.
Whether themes or questions need to be amended, and to identify additional issues
Participants that were needed for the sense-checking exercise.
This is part of qualitative research that uses grounded theory.
Interviewing can contribute to conceptual development (Pidgeon 2000).
Saldana, 2011,; Unsworth & Clegg (2010)
20 This was added to balance the three major organisational sectors: private, public and government.
Not because charities were represented well in the SLR, but because they are not for-profit.
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Six more interviews were scheduled after the reflective period. The ordering was completed.
The questions were slightly altered, and one question was dropped entirely.
It is not able to gather relevant information. It is similar to grounded theory.
It is important to note that the interview guide was never meant to be an irreplaceable reference.
‘script’. This allows you to be flexible and exploratory, which will ensure that
Understanding the phenomenon experienced is beyond pre-existing knowledge.
Subscribed assumptions (Pidgeon 2000).
82
Appendix 4 – Working Interview Question Generator
Participants have completed an informed consent form, read and signed an interview preparation document.
Sheet before the interview begins.
After a brief introduction, the Participant should be satisfied with the outcome.
Interview instructions ….
“First, may I ask what communication methods you use at work?
With your clients and colleagues?
Prompts include: Email, IM (phone), Skype, Text, Face to face, Other
“Roughly how much of your comm unication is it that you think you’ve spent?”
Each type of method?
Ask:
Interview Questions on Themes
ACTIVE, EMBEDDED EMAIL USE
How involved are your emails?
What do you do on a daily basis?
Prompts: e.g. regular checking, regular
filing/deleting/responding
Are you in control of what goes in your inbox?
What should be done about its contents?
How do you manage your time in the workday?
How do you deal with email? Check your email often, but not too frequently
big, occasional dealings)
Do you let your mind wander when you’re busy at work?
Email to build up?
Do you allow others to help you when you’re busy at work?
Tasks that are not related to email (e.g.
Meetings, marking, and report writing are all part of building up
Is your company providing enough?
Email workload allocation
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ADDICTIVE/AUTOMATIC/HABITUAL
EMAIL-USE
Are you noticing any unusual email behavior?
Strategies that are now automatic
use?
Are people using email to ask for shortcuts?
They could get answers to questions they might not have known.
themselves?
Are you doing this?
Are you aware of any addictive tendencies?
What are your feelings towards your work email? Describe
these…
What does it feel like to have some time off?
Your work email
What does it feel like to look at your inbox?
The first time you return from time away
From work (probe about vacations, part time work).
global work – e.g. overnight returns, etc. Do
They keep it up when they are away?
PRAY FOR A RESPONSE
Are you expecting your email partners to respond quickly?
What do you email? How quickly?
Do you check your email frequently?
84
Have you felt the impact of your manager’s style on you?
What way? (either email or relating)
Work patterns
Does email have an effect on social media?
How can you create an organisational culture in your workplace? How?
Your workplace has tried to encourage the use of a
Culture of email use
What does it look like if yes?
Would you prefer your workplace to be explicit?
Policies for handling email
If so, which policies would you prefer to see?
What kind of incoming messages do you prefer?
Are you likely to prioritize?
What would happen to your emailing habits?
as job demands change? Ask for elaboration…
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CHARACTERISTIC DIFFERENCES IN
EMAIL ACTIVITY How big is your inbox?
What do you do when you feel the need to express your feelings?
Is your inbox too big?
Are you more confident with your abilities?
You are more likely to use your email than others at work. Why?
Are you feeling like you have the ability to make a difference?
Capacity to handle your incoming emails
effectively? Why?
Are you ever stressed out or overwhelmed by your job?
work email?
Do you feel stressed or overwhelmed?
Depend on the tasks offered by the email
What is the length/amount email received?
Do you have any strategies to deal with this?
Do you want to receive emails that are unique to you?
think?
CULTURE OF TRUST
How conscious are you about thinking about how to?
Answer your email or tell us how to best deal with it
Your messages?
How much do you send emails without deleting?
Too much focus on the purpose of the
email?
Did you ever find that you are able to do anything?
A misinterpretation of an email’s contents has led to
This has led to confusion and conflict with the
sender? If yes, then why?
Is your email use encouraged?
Any work relationship or partnership should be developed.
collaborations?
Are you using email to reach people you might be interested in?
You might not be able to access them otherwise.
Are you required to have a trusting relationship with your partner?
Who are the people you communicate by email with?
What happens if you don’t have that trust?
Are you keeping your email in ‘covering’?
You have your back with some email partners?
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Are you able to assign tasks to people by email?
You haven’t agreed to? If so, what does that mean?
How do you feel?
THE IMPACT OF STATEGIES ON
DIFFERENT GOALS
Let me know about the best things you love about
Email at work
Are there any negative aspects to these positive points?
repercussions?
N.B. N.B.
Interview
If you are unable to access your work email during normal work hours,
Hours (e.g. Hours (e.g.
THANK YOU AND DEBRIEF.
86
Appendix 5: Papers from the Systematic Literature Review.
“More that 34% of people use email worldwide. This is approximately 2.5 billion people. In the next two years, it is expected to rise to 2.8 billion users. Yup, email’s popular. Radicati Group, which came up with this information, estimates that there are 196 billion emails sent each day around the globe. The majority of these 196 billion emails, or 109 billion, are business email.
Let’s simplify it. Email marketing is an effective and vibrant way to connect with people. Think about your own personal experiences to bring it home. Is there anyone you know who doesn’t have an address for email? Most people receive HTML emails every week. They are read, inspiring and often look forward to the next. Email is an integral part of our daily lives. It is a very important part of our lives.
Email marketing can also be a personal way to reach your customers. Your company’s email updates are complemented by messages from family and friends. Personalization is the key to email marketing’s success. Email can be customized to customers’ actions to ensure that each communication is relevant and useful. Email can be used to discuss company changes, wins, or request feedback from customers. The possibilities are endless. Email is a universal communication tool that has 2.5 billion users.
Are you still adamant that Email Marketing is not a good option for your company? Let’s take a look at 6 reasons Email Marketing should be considered a priority for your company.
1. Social media is more effective for customer acquisition than social media
Social media is an essential part of any company’s marketing strategy. Social media is a great way to interact with your audience and strengthen your personal relationships. It is also a great way to get started towards your ultimate goal, which is conversion.
Email marketing is the best way to convert people into customers, members, or supporters.
Custora’s 2013 study found that email marketing has quadrupled customer acquisition in the four years prior to 2013. Email marketing was responsible for almost 7% of all online customer acquisitions.
Digital Strategies that Drive Customer Acquisition vs. Retention according to US SMB Retail Pros, March 2016 (% respondents)
That growth continued to grow. A March 2016 study by emarketer found:
81% and 80% respectively said that email marketing is effective in customer acquisition and retention. The effectiveness of email was closely followed by other digital tactics, such as organic search at 62% to acquire customers and social media at 44% to retain them–both were rated more effective than email.
2. Economical and cost-effective
It is simple, cost-effective, and affordable. Email marketing allows businesses to reach large numbers of customers at a low cost per message.
This makes it an attractive option for small-business owners with limited budgets. It’s not just our opinion. Shop.org and Forrester Research teamed up to find that email marketing is a popular method of acquiring customers in the United States.
Marketers still return to email despite the proliferation of social media and new technologies.
Average ROI per $1 in Ad spending
Email marketing has been the most profitable channel for marketers for ten consecutive years. VentureBeat and the Direct Marketing Association (DMA) found that email marketing has a $40 ROI for every $1 spent.
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Comparable to traditional marketing efforts that require printing, postage, etc. Direct mail campaigns can be expensive. Emails allow you to still create the same imagery, but with the added benefit that your website has instant access to any follow-up information.
Not only is this important, but the cost benefits and ROI increase with proper maintenance of an email mailing list. This is due to the close relationship that has been established with recipients. You will get more positive responses to your email marketing campaigns, which attracts higher response rates. This allows you to generate more leads, faster, and at a lower cost per unit. Win-win situation!
#3 Personal and customisable
Email marketing is about segmenting your audience and sending targeted messages to each list. This will allow you to connect with your readers and provide value to them. Segmented campaigns generate 58% of all revenue, Campaign Monitor reports.
You address your entire audience when you post to one of your social media channels. Using your email marketing software correctly allows you to address individuals by name, separate topics for specific members of your list, and finally arrive in private in their inbox.
Campaign Monitor research shows that emails with subject lines including the recipient’s name are 26% less likely to be opened.
personal-email
eConsultancy states that 74% say targeted personalization improves customer engagement.
Email doesn’t have to be spam – it shouldn’t! Email can be used to build trust and loyalty for your brand.
Email marketing is essential for building relationships with prospects and leads, customers, and past customers. It allows you to reach them directly in their inbox at a time that suits them. Be friendly and approachable. If you choose your message carefully, and have selected your recipient wisely, then you aren’t invading their space.
#4 Action Oriented
Everybody is taught to use email to respond, forward, click through, sign up, and even buy straight.
This is what you should think about!
Email is transactional in nature. You can use it for traffic to your site and sales.
Email will help you see immediate results as you build your startup or small business marketing strategy.
This includes sending newsletters but also email automation that is triggered by customers.
Experian reports that transactional emails generate 6x more revenue than other types of emails and have 8x more clicks and opens than any other email.
#5 Measurable
Email marketing is easy. Email marketing software can be used to track who opened and clicked on your emails, as well as how many people unsubscribed.
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It is easy to see how your email campaigns perform, adjust and improve. It is important to keep track of email marketing metrics as you monitor and evaluate your entire internet marketing strategy.
The below Constant Contact chart will show you how successful your email campaigns compare to others in your industry.
Constant Contact Average email open and clickthrough rates per industry
These statistics are available from almost all major Email Service Providers. Other options include GetResponse and MailChimp.
Many email marketing software allow split testing. It should not be surprising that email marketing software allows for split testing of your emails. A/B Testing is a direct method of testing, so it makes sense to include A/B testing in your campaigns. A/B testing can provide a wealth of information about your subscribers. Are they more open to subject lines like “Free”, 20 percent off, or “Now on Sale” than others? Are they more open for a soft intro? Perhaps letting them know what to expect from your email. These things can all be tested, measured and learned from, so you can improve upon them.
#6 People can check their email on mobile devices
People check their email all the time, whether they are at Starbucks, on their commute to work, at their doctor’s appointment, at the grocery shop, or in line at Starbucks.
Some believe that email, with its growing popularity on social media platforms and the decline in spam, should be forgotten.
daily-activities-on-smartphones-and-tables (1)
Exacttarget’s 2014 study found that 91% of people access their email via smartphones. This is compared to 75% who use their smartphones for social media. If you don’t include email in your internet marketing strategy, you are missing out an important channel that the majority of people use.
If we can do it, you can! Let’s take a look at these simple steps to learn why email marketing is so important for small business internet marketing strategies.
The number of email users worldwide is expected to reach 4.1 billion by 2021. That’s billion, with a “B”! Because of your personal experiences with email marketing, such as archiving, sifting left, marking spam, and so on, it can seem like a waste. Think about the products and companies you love or look forward to receiving emails from. These are the emails that you always open and engage with.
Some customers only click once or make just one purchase. For both new and returning customers, customers want to interact with you via email. They’ll keep coming back for more, whether it be to receive promotional emails or content. We all want to save 15% on our purchases, let’s face the facts.
This article will explain why email marketing is still relevant in 2022 and why an email marketing strategy has never been more important.
You probably have a call-to action for “SIGN UP to SUBSCRIBE To Our Amazing Newsletter” or “STAY UPSIDE TO DATE ON Things You Probably Don’t Need” on your website. What does it look like when someone takes the bait?
Email is a great way to introduce your business and build brand awareness. To entice potential customers who have forgotten to click “PAY”, why not set up an abandoned cart series?
Don’t miss out on the chance to win back an abandoned cart, or engage new leads through email automation.
Send an email immediately to a customer who has abandoned their cart. This will remind them of the products they have left behind and help them complete their purchase. You can also enroll new subscribers into a four-part welcome series that outlines five reasons [insert snazzy name] is better than the rest.
Email automation is a powerful tool that converts missed opportunities to stronger customer relationships and higher conversions.
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It can be your friend and partner in creating the infrastructure to provide experiences for buyers at all stages of their journey, including awareness, consideration, and decision. You’ll soon see the benefits of automation email marketing with more engaged contacts and better conversion rates.
While you may believe that prospective customers will provide the best return on your investment, your largest source of revenue is your existing customers. Returning customers have already purchased into your brand and that’s half of the battle for winning them over. It’s now time to continue their journey and keep them loyal brand ambassadors.
Run an eCommerce platform?
Product promotion can be done via social media marketing, paid advertising or direct mail. However, 77% of respondents would prefer to receive permission-based messages via email. Your contacts have given you permission to send them email communication. This means that they are willing to receive your promotional emails. Using platforms such as Seventh Sense, you can also time your emails correctly to increase open rates, click-through, and conversion rates.
Other digital marketing strategies can disrupt the customer’s journey, and may not return the same level or engagement.
If you don’t take care, you might fall into a rabbit hole of creating customer experiences. Start with the basics.
Welcome Series
Nurture Series
If applicable, Abandoned Cart
Re-Engagement Series
These will give you the foundation to create customer experiences. Segmentation, personalization, and tracking customer actions are just a few of the many potential email automation strategies.
Learn: 5 Email Nurture Sequences that Convert Prospects
Think outside the box
Personalization: Building more meaningful customer relationships
How can you personalize your email marketing campaigns to your target audience? Marketing smarter is better than harder. Personalization improves your return on investment, engages customers more meaningfully and allows you to be more flexible in your email marketing strategies.
71% of consumers believe that a personal experience would influence their decision whether to open or read brand emails. It’s possible to use someone’s first name instead of “Hey there!” Or “Hi friend”, would have such an impact. Sorry, that was my sarcasm.
Japan quality email lists
It should be a standard practice to use personalization tokens in order to create an experience that feels one-to-one. You don’t even need to use someone’s first name.
email marketing-wine subscription-personalized emailsTake, for example, an email from my favorite wine subscription (shelve your judgment, it’s one of the most revolutionary services). In the preview text of each email they display my credit balance, such as “You have $80.00 credit”.
Do I feel compelled to shop when I see how many credits are available to purchase a case wine? It does, and you’re 100% correct. It’s not hard to believe that there are $80.00 worth of affiliate credits available to purchase wine. It’s wine, people!
What does personalization mean? Personalization can be taken one step further. You can segment your contacts based on specific properties and actions that your customers have taken.
HubSpot, for example, allows you to track page views. Imagine that you wish to target contacts who have visited a product page several times and send them a follow up email. If a contact views a product page more than twice, three times or five times, it is likely that they are interested in the product or service. These are some quick ways to engage contacts who have viewed the product page: